Return Policy, Cancellation and Shipping

Duties & Taxes

Should I pay the duties & taxes?

There are no additional customs duties and taxes to be paid for shipping to the European Union (if you’re not sure that your country is inside the EU check this page).

The estimated duties and taxes for other countries:

  • USA 12.5% = 7.5% tax + 5% duties
  • Canada 18.5% = 13% (6% for some regions) tax + 6,5 % duties. More info here

We mark Vekkit kits as an “electric bike conversion kit”.

Manufacturing & Shipping

How long do manufacturing and shipping take?

We start manufacturing a kit after receiving the order. We produce all parts (excl. motors) in our workshop in Krakow and control all production stages. You will receive a link where you can check out the progress of manufacturing. Estimated dispatch time is shown in our kit constructor.

Estimated delivery time:

  • EU - 5-8 working days
  • USA - 10 - 20 working days
  • Canada - 10 - 15 working days

Note: because of lockdowns in most countries delivery time can be longer.

Cancellation and Refund Policy

  • Once your kit is delivered, you have 20 days to return for a refund as long as it has not been used. Please note: all kit parts must be returned in their original condition complete with all packaging and labels.
  • To return your kit contact us at hey@vekkit.com. You are responsible for the cost and risk of returning the kits to us
  • If you want to exchange parts (for example, you have ordered the incorrect wheel size) contact us at hey@vekkit.com
  • You can cancel your order at any time during the manufacturing process

Warranty and Repairs

  • Your Vekkit kit has a 1-year warranty on all parts. To see all terms and conditions please check this page
  • Contact us at hey@vekkit.com if something went wrong with your kit